Expert Relations Associate

  • Operations
  • Shanghai, China

Expert Relations Associate

Job description

Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!

Who We Are:

Atheneum is a global platform revolutionizing market research and knowledge sharing across the business community. Our mission is to accelerate the decision making of our clients by connecting them to the world’s top professionals and industry leaders. We deliver interactions that generate intelligent insights and creative ideas ensuring our clients can drive their business forward efficiently.

Founded in 2010, Atheneum currently employs 450+ professionals in 10 global offices and is rapidly growing as one of the world’s leading global insight platforms to strategy consulting firms, investment houses and global corporations.

Our Opportunity:

As an Associate, Expert Relationship Management, you will be managing and organizing, and taking care of expert we are collaborating with. In order to enhance expert services, you are expected to deal with payment and other requests in a professional manner. The role is fast-paced and involves communication, negotiation, and sales, along with multi-tasking across a variety of running projects.

  • Manage and organize the Atheneum Executive Network, expert profiles, and expert payments
  • Professionally handle incoming requests from customers/business experts and ensure that issues are resolved both promptly and thoroughly
  • Provide refresh training to OPS team.
  • Weekly report to OPS - data analysis.
  • Process applications of potential experts wanting to join the network
  • Work closely with the finance department on expert payment process and execution – ensure financial objectives are met by forecasting and scheduling payments, analyzing variances and initiating corrective actions.
  • Provide support to inquiring experts about the network, payments, and opportunities via email and telephone
  • Design strategies and take lead in proactive Atheneum expert network management and enhancement.

Job requirements

Profiles We Are Seeking:

Atheneum strongly believes in the power of diversity. We are seeking target driven team players with excellent emotional intelligence, problem solving and time management skills.

  • Experience in customer service would be an advantage
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and communication/listening skills
  • Has a pleasant, patient and friendly attitude
  • Demonstrated organizational, analytical and problem-solving skills
  • Fluent in English and Mandarin
  • Proficient with MS-Office (especially Word and Excel)


What We Offer:

  • Healthcare Insurance
  • Monthly sponsored company events
  • Training and mentorship program.